Learn how to send and receive text messages (SMS) using your Zoom Phone number from the desktop app, mobile app, or web—keeping all your business communications in one place.
⏱️ Estimated Time: 5 minutes
👤 Who's This For
All Zoom Phone users whose phone number has SMS enabled and need to send text messages from their business number.
💼 Use Case
Perfect for customer communication, appointment reminders, quick updates, and any situation where texting is more convenient than calling. Keep all business SMS conversations organized and accessible from any device.
✅ Prerequisites
Active Zoom Phone license with SMS enabled on your number
Zoom desktop app, mobile app, or web app access
Recipient's phone number (domestic or international if enabled)
Note: 10DLC registration is a requirement for using SMS in the US and Canada . Your admin handles this setup.
Understanding Zoom Phone SMS
Zoom Phone SMS allows you to send and receive text messages using the Zoom desktop app, mobile app, or web .
Key features:
Send SMS from your business phone number
Conversations sync across all your devices
Send individual or group messages (up to 10 recipients)
Send images (MMS) with your messages
All messages stored in Zoom for easy reference
What you can send:
Text messages (standard SMS)
Images - JPG, PNG, and GIF files (one at a time)
Group messages to up to 10 phone numbers
Accessing SMS
Desktop App
1
Open Phone Tab
Launch Zoom desktop app
Click Phone in the left sidebar
2
Navigate to SMS
Click the SMS tab at the top
View all your SMS conversations
Mobile App
1
Open Zoom App
Launch Zoom mobile app
Tap Phone at the bottom
2
Select SMS Tab
Tap SMS at the top
Access your text messages
Web App
1
Sign in to Zoom
Go to zoom.us
Click Phone in the left menu
2
Open SMS
Click SMS tab
View and send messages
Sending a New SMS Message
Desktop App
1
Start New Conversation
Click the compose icon (pencil or + symbol) below the SMS tab
The compose window opens
2
Enter Recipient
In the To field, type a name or phone number
Search your contacts directory or manually enter a number
For multiple recipients: Add up to 10 contacts/numbers
If contact has multiple numbers, click the arrow to select which one
3
Compose Message
Type your message in the text field
Messages can include text and emojis
4
Send
Press Enter or click the send icon
Message sends from your Zoom Phone number
Mobile App
1
Tap Compose
In the SMS tab, tap the compose icon
2
Select Recipient
Enter name or phone number in the To field
Choose from contacts or enter manually
3
Type Message
Enter your text in the message field
Use your keyboard normally
4
Send
Tap the send icon
Message delivered immediately
🎮 Click-Through Demo
▶️ Watch: Sending Text Messages
See how to compose and send SMS messages from desktop and mobile.
Replying to SMS Messages
Desktop App
1
Open Conversation
Click on any existing SMS conversation
Conversation thread displays
2
Type Reply
Click in the message field at the bottom
Type your response
3
Send Reply
Press Enter or click send icon
Reply appears in the conversation thread
Mobile App
1
Select Conversation
Tap the SMS conversation
Full thread opens
2
Reply
Tap the message field
Type your response
Tap send icon
Sending Images (MMS)
You can send one image at a time along with optional text.
Desktop App
1
Open Conversation
Start new message or open existing thread
2
Attach Image
Click the File button
Select an image from your computer (JPG, PNG, or GIF)
3
Add Text (Optional)
Enter a message to accompany the image
Text and image will appear in a single bubble
4
Send
Press Enter or click send icon
Image sends with your message
Note: The recipient may see the text and image in separate bubbles depending on their SMS service.
Mobile App
1
Open Conversation
Start or select an SMS thread
2
Add Image
Tap the plus (+) icon
Tap Photo Album
Select image to send
3
Add Text (Optional)
Enter a message if desired
4
Send
Tap the send icon
Image delivers to recipient
Note: International SMS does not support sending images.
Managing SMS Conversations
Conversation Options
Desktop:
Hover over a message and click the ellipsis (•••) icon
Available options:
Copy: Copy message text to clipboard
Delete: Remove message for you (recipient still sees it)
Save as: Save image to your device
Open File Location: View where image is stored locally
Mobile:
Tap and hold any message
Options appear:
Copy: Copy text to clipboard
Delete: Remove for you only
Save Image: Save to your device
When you delete a message, the other SMS participant will still be able to see it .
Notification Settings
Enable/disable SMS notifications:
Open an SMS conversation
Click/tap the conversation settings
Toggle notifications on or off for that conversation
System-level notifications:
Configure in your device's system settings (Windows, macOS, Android, iOS)
Plus in-app Zoom notification settings
Group SMS Messages
Send one message to up to 10 recipients at once.
1
Start New Message
Click compose icon
2
Add Multiple Recipients
Enter up to 10 names or phone numbers in the To field
Each recipient added individually
3
Compose and Send
Type your message
Send to all recipients simultaneously
4
Note About Replies
Recipients reply individually, not as a group thread
Each reply creates a separate 1-on-1 conversation with you
💡 Pro Tips
See Details
Use SMS for quick confirmations Text is faster than calling for appointment confirmations, address verification, or quick yes/no questions.
Send images for visual clarity Screenshots, photos of documents, or product images can eliminate back-and-forth clarifications.
Check message delivery Unlike calls, SMS doesn't guarantee immediate delivery. Allow time for responses, especially outside business hours.
Sync across devices Start a conversation on desktop, continue on mobile—all messages stay in sync automatically.
Save important messages Copy critical information (addresses, confirmation numbers) from SMS to paste into your CRM or notes.
⚠️ Common Issues
See Details
Can't send SMS messages? → Verify SMS is enabled for your phone number. Contact your admin if the SMS tab doesn't appear.
Recipient not receiving messages? → Confirm you entered the correct phone number with country code. Check if the recipient's carrier blocks short-code messages.
Images won't send? → Ensure the image is JPG, PNG, or GIF format. Only one image can be sent at a time. International SMS doesn't support images.
SMS conversations not syncing across devices? → Make sure you're signed into the same Zoom account on all devices and connected to the internet.
Getting error "10DLC registration required"? → Your admin needs to complete 10DLC registration for US/Canada SMS. Contact your IT team.
