👋Welcome to Zoom Phone
Your complete guide to making calls, managing voicemail, and staying connected with colleagues and customers. Whether you're brand new to Zoom Phone or looking to unlock advanced features, this guide
🧠 Who's This For?
This guide is built for:
Individual contributors making and receiving business calls
Sales and customer service teams managing high call volumes
Executives and assistants using delegation features
Remote workers staying connected from anywhere
Anyone with a Zoom Phone license who needs to use the phone system
Whether you're setting up your account for the first time or mastering advanced features, this page will guide you through every step.
💡 How to Use This Guide
1. Set Up Your Account
Configure your emergency address, voicemail greeting, and essential settings to get started safely and professionally.
Start here: Account Setup & Settings
2. Learn the Basics
Master everyday features like checking voicemail, managing contacts, and viewing your call history.
Core skills:
Voicemail & Greetings
Contact Management
Call History & Missed Calls
Sending & Receiving SMS
3. Customize Your Experience
Set up call forwarding, manage your availability status, and control when and how you receive calls.
Take control:
Call Forwarding & Rules
Presence & Status
4. Unlock Advanced Features
Explore delegation, call recording, monitoring, and other powerful features for your role.
Level up:
Call Delegation (for executives and assistants)
Call Recording (for training and documentation)
Call Monitoring (for supervisors and coaches)
5. Bookmark for Quick Reference
Keep this guide handy for troubleshooting, refreshing your knowledge, or discovering new features as your needs evolve.
✅ Prerequisites
Before diving in, make sure you have:
A Zoom Phone license assigned by your IT admin
Zoom desktop app, mobile app, or web access (zoom.us)
Your activation email from Zoom (for first-time setup)
A few minutes to configure your emergency address and voicemail
🚦 Start Here Based on Your Needs
🆕 Brand New to Zoom Phone?
Follow this path:
Account Setup & Settings - Complete activation and configure basics
Voicemail & Greetings - Set up your professional greeting
Contact Management - Add your frequently called contacts
Call History & Missed Calls - Learn to track your activity
📞 Just Need to Make/Answer Calls?
Quick essentials:
Account Setup & Settings - Verify emergency address
Call History & Missed Calls - Review your call activity
Voicemail & Greetings - Check messages
🚀 Ready for Advanced Features?
Power user features:
Call Forwarding & Rules - Route calls intelligently
Call Delegation - Have assistants manage calls
Call Recording - Document important conversations
Call Monitoring - Coach team members in real-time
💬 Need to Text from Your Business Number?
SMS guide:
Sending & Receiving SMS - Text customers from your business line
📱 Where to Access Zoom Phone
Zoom Phone works seamlessly across:
Desktop App (Windows, Mac, Linux) - Full features, best for desk work
Mobile App (iOS, Android) - Stay connected on the go
Web Browser - Access via zoom.us when apps aren't available
Desk Phone - Physical phones provisioned by your admin
Your settings, voicemail, contacts, and call history sync automatically across all devices.
🆘 Common Questions
Where do I set my emergency address? Start with Account Setup & Settings - this is required for safety and compliance.
How do I record a voicemail greeting? Check out Voicemail & Greetings for step-by-step recording instructions.
Can I forward calls when I'm out of office? Yes! See Call Forwarding & Rules for temporary and permanent forwarding options.
How do I text from my business number? Visit Sending & Receiving SMS to start texting customers and colleagues.
What if my assistant needs to answer my calls? Set up Call Delegation to have assistants manage your calls seamlessly.
Ready to get started? Begin with Account Setup & Settings to configure your Zoom Phone account and start communicating.
Browse all articles using the table of contents on the left.
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